WHAT OUR CLIENTS SAY ABOUT POOLS PLUS LLC Marlon Real For us building a quality pool was an exciting, yet anxious process. This is the reason we chose to partner with Pools Plus to build our pool. Jim Burkhart came to our house on several occasions to discuss the design, water features, water technology, pool finishes, etc. He was thorough, he generated a 3D rendition of what our pool would look like and offered what I believe to be the best value for a pool. One of the key points in our decision making process is that Mr. Burkhart understands the ins and outs of pool constructions and we wanted to be at ease with the entire process and he delivered. The construction started on October 23, 2017 and we had a beautiful pool the first week of December. We were informed throughout the phases of the construction process, and we felt they did a good job. Overall, we are satisfied with Pools Plus and are grateful with their help in giving us an awesome pool which I’m sure will have long lasting enjoyment for years to come! Robin Paoli I’ve previously reviewed Pools Plus to say how pleased I was with the initial pool building process. One of the reasons we choose them was their warranty, and I’m delighted to report that not only did they respond quickly with a recent warranty repair, they also introduced us to a firm we can use for weekly service. Here’s what happened. One day earlier this winter the heater turned itself on. Luckily we were home and noticed, and turned it off. Then the next day it turned itself on again. Slightly spooked, we immediately contacted Pool Plus and they scheduled a warranty repair for us. Two working days later, the repairs were complete. Since the repair, we’ve used the heater several times in late winter, early Spring, and all has been well. Also, although we had been cleaning, brushing the pool ourselves, we learned the repair company services and cleans pools regularly, and is trained on our equipment. Great to know we have a trustworthy pool service available! I continue to be grateful we chose the folks at Pools Plus. We’ve just passed our one year anniversary –> the pool looks gorgeous and we use it as often as we can. Ken Hargrove We had Pools Plus design and install our pool nearly 5 years ago in Fulshear – so thought I would add a follow up review. The initial design and installation went quickly and as promised – not like so many you hear about that take such a long time to complete. Now 5 years later – the pool is still performing as expected. We have had a few minor repairs but most were covered by warranties and nothing major. Our waterfall feature is such a major attraction as is our spa and beach entrance. We have had hours of fun with us and the kids and grandkids (and the dogs of course!). Thanks Pool Plus!! John Burkhardt Pools Plus is who you want for installation of an Endless Pool Fastlane. I have tried other swim jets, but they were all awful. I could not find anyone in Austin to install a system for me. Jim Burkhart brought the crew from Katy and installed in a couple of days. It is aesthetically pleasing and absolutely what I wanted. Great Job. James Wiseman The pool and spa turned out fantastic. Jim turned our concept sketches into a beautiful 3D rendering so that we could see what we would get. The construction crews were safe and left the job site (our home!) in good shape each night when they left. Our house is old, so we “found” our sewer line and a stray water line during our dig put Pools Plus just relocated them and kept on working. Jason helped us get through all of the hoops and hurdles on the permitting since we were closing out after Harvey and it was pretty crazy with the city at that time. There were a few things that we noticed that were not done right, but they were corrected – a sign of a great contractor. Hans Graff They show up when they say they will. We had to do the pool in stages, depending on where we were on the overall home construction. When they worked, they were fast and neat. They cleaned up after each stage. They did what they said they’d do. The finished pool is beautiful. I would highly recommend them. Kathryn Phillippi Wanted to put in a pool for some time. Researched about 4 companies. Pools Plus was a stand out from the start. Jim came over and during consultation designed our pool to our specifications. Once we got our financing in order, we chose Pools Plus to not only build our pool, but to do our entire backyard (including a patio, outdoor living room, and the corresponding landscaping). We decided to go with the larger “Ultimate” spa (including the additional features) as well as the upgraded interior finish and self-cleaning system for both pool and spa. Very pleased with the finished product. It has transformed our home into a family vacation in our backyard. As we learned as first time pool builders, the process gets very messy – very fast. Initial frustrations stemmed from not understanding that things have to get worse before they get better. Although the process included different phases executed by different contract specialties, we were pleased with the professionalism of the finish products during the interim phases, and ultimately the final product. Looking back the sequencing of events didn’t always make sense until after they had been completed. The message I am attempting to communicate is that building a pool and complete backyard takes time – multiple skilled workers with varying skills – enough contiguous days of good weather – patience – and trust. Pools Plus is a trusted company that delivered on their promises. I would use them again personally, and have recommended them to friends already. Carolyn Turner Pools Plus built us our dream pool and transformed our backyard into our own personal oasis. It more than exceeded our expectation in the quality and service. We would definitely use Pools Plus again to build our next pool. We are in love with our backyard! Thank you Jim and Jason for delivering a beautiful pool and outdoor patio! Building a pool is a messy process, but Pools Plus minimized the mess and made it the best experience for us possible. We can’t say enough how much we love our pool and how much it has changed our quality of family time while enjoying our beautiful pool and patio. Thanks again! We love it!!! John O’leary We had a beautiful small pool with hot tub built. It had Wet Edge coating and auto cleaning with a waterfall. The installation was done very professionally. The final product was absolutely beautiful. With the heater we could use almost year-round and the spa we definitely used year-round. The lighting effects matched the mood of the evening and could easily be changed with the remote control. James Alston Pools Plus is an excellent company. I spoke to several of my neighbors who had pools and not one of them would recommend their contractor. I researched and met with many salesmen from pool companies around Houston. Jim, the owner of Pools Plus, was a pleasure to deal with. He exhibited unsurpassed knowledge of in ground pools. I told him what I wanted. Jim took my request, applied his knowledge and came up with a perfect design for my pool and spa. I have a small yard and the pool Jim designed is very functional and I will say perfect for my yard. I upgraded to the 16 jet super spa and the in-floor cleaning system. I am glad I did. The spa is awesome. The in-floor cleaning system is hassle free and keeps the pool spotless. As Jim said, the weekly maintenance takes about 15 mins and I have not needed to spend extra money hiring a pool cleaning service. The construction manager Jason is a pleasure to deal with and very responsive to returning calls and text messages. All of the subcontractors were very professional and did excellent work. I highly recommend Pools Plus. If I ever move, I will hire Pools Plus again to install my pool. Jamie Holiday We have known Jim Burkhart (owner) for many years. When we finally decided to build a pool, he was our first call. Jim is very personable and came to our home and walked us through the entire design, product and construction process. After a few visits, we decided on our design layout and features and shortly after began building our new pool. We received lots of great advice on which features, products and material selections. We met Jason, the construction manager and he kept us updated and informed the entire construction process. Both Jason and Jim have helped us tremendously through the construction and learning curve of owning a pool. We have enjoyed our pool nearly every day since building and recommend Pools Plus to anyone considering building a pool of their own. Lauren Becker Jim and the rest of the Pools Plus team were great. Jim was very responsive and helpful in the early aspects of the decision-making process. Jason, the project manager, was also very responsive and helpful with any questions I had throughout the construction process. Additionally, since finishing the pool, Jim and his team have continued to be responsive to any questions I’ve had about the pool or equipment. If you go with Pools Plus you will be well taken care of. William Donaldson Back in January 2016, my wife and I embarked on a journey (and I would like to stress this word) on selecting a company to build a new pool and spa for us. We really had nothing in our backyard at the time except grass so we were looking for something which would aesthetically enhance our backyard as well as provide fun for our children for many years. We began reaching out to several pool builders who service the Katy area. We met with 3 different pool builders over about a week period. I would highly suggest spreading these meetings out over several days and don’t try and meet with multiple builders in the same day. You will be exhausted after that day for sure. Jim Burkhart from Pools Plus was the last builder to meet with us and boy did we save the best for last. The second builder we met with treated us like another number on a spreadsheet and it didn’t seem like they really needed or wanted our business. The first builder we met with made every attempt to gain our business but the price was just not right for what we were wanting to spend. Now back to Jim. Jim came in our kitchen and sat down with us. You could tell he had done this many times. He began walking through his presentation, and yes he had a presentation, and proceeded to blow us away with his knowledge of pools and everything you could ever want to know about pools. Buying a pool is much like buying a car in that you have to select all the bells and whistles but as you do the price goes higher and higher. You really have to decide between different quality of products like decking, copying, tile, etc, different products to keep your pool clean, etc. Jim helped us with his past experience select what he thought would be best for our pool and what might not make sense or wasn’t worth it. My wife and I left the meeting with Jim knowing he was the one. Between price and overall knowledge, Pools Plus by far took the cake. We liked how Pools Plus had most of what we wanted in their “pool package” and any upgrades were easy to understand the price and we didn’t feel there would be any surprises. Jim provided all his documentation on a nice and neat flash drive. In this technological day and age, this was refreshing to not have to juggle pages of material. My wife and I sat down that night and reviewed much of the documentation and material Jim provided and decided to move forward with the project. From a loan perspective, if you are in Katy, I would recommend First Community Bank near La Centerra. Also, I would explore doing a Home Improvement loan. It has the best loan to value ratio. First Community specializes in these types of loans and are extremely helpful. Once the loan process was finalized, plans for construction could begin. Jason Rasco from Pools Plus was assigned as our project manager. Jason was extremely knowledgeable about the entire pool building process and walked us through each step of the way. Jason called daily to follow-up on how things were going and was always accessible if we had questions or concerns. One thing to remember is when they start building, you might say to yourself that you just want your yard back to normal because it is kind of chaotic but just remember the end goal and the beautiful pool and backyard you will have once it is all done. Another frustrating part of the process is the weather. Be prepared to have days where it rains and work cannot be done. We had a few such days but just be patient with the process. Pools Plus is prepared for these days and will even come out and flash gunite where they dig to prevent mud and water run-off. Also, be sure to review the plan and process with your neighbor. Their yard will be impacted and with delays and all it can seem like a long time. Ensure they understand you will repair all damage and in a timely manner. Once the pool was complete, my wife and I were blown away. Our backyard had been transformed from a patch of green grass to an oasis. Please take a look at the pictures. Pools Plus rose above and beyond our expectations. As with any large construction projects we had a couple issues. The first issue was a couple months after the pool was complete part of our decking looked like the stamped concrete had lost patches of color. Pools Plus came in and redid the entire stamped concrete so it would look uniform, they didn’t just fix the area in question at no charge to us. Due to the resurfacing we felt the mastic had to be redone as well which they also took care of, no charge to us. We are beyond happy with the dedication to the quality of product they deliver and the pool and decking is beautiful, just what we wanted. I feel this is the key part of Pools Plus that should stand out, even after they were essentially done with the project they resolved issues that arose to ensure our satisfaction. If you choose to begin the journey of building a pool, Jim, Jason and their team at Pools Plus are a partner you can trust and rely on. Nick Bedford Overall Pools Plus did a very good job and now 6 months after the pool went into service I’m very pleased. We got the ultimate spa- so far it is just that. Really good, heats up quickly and excellent pressure on the jets. The pool self-cleans very well. We get a lot of leaves in the pool but the pool and the Racer pool cleaner generally does a decent job of shuffling everything into the catch baskets. My only grumble would be we have a spillway from the spa into the pool, part of that spillway goes onto the step in part of the pool, which is very shallow, and where there is no current from the built in cleaning mechanism and therefore leaves get stuck here and have to be manually swept or pushed into the pool to get caught in the self-cleaning mechanism. The subcontractor who did the tiling did a truly excellent job. Also the quality of the material for drains on the decking is very good. That said my decking isn’t very flat, it slopes a little. We don’t have much decking. If we did it would be annoying as its uncomfortable to sunbath. As it is there is no room to sunbath so it makes little difference. As per other reviews, Jason, the construction manager, keeps in constant contact, gives timely updates and lets you know exactly where you stand. Phoned in a standard warranty claim shortly after building was complete. Turned out there are two gas valves, one near pool and one near house and the council had turned off both during an inspection. I only turned one back on. I called in a warranty claim. It was dealt with in 24hrs and pools plus was very responsive, and the guy who came out realized the other valve was off in roughly 25seconds (a little embarrassing for me). So not really a warranty claim as such, but the speed of response from Pools Plus was very good. Bodes well if I need a future claim. Had to phone Jason with a few questions after going into service as I’ve never owned a pool before. Even though the job was technically finished, Jason was always happy to answer and help. Lorne Amos The overall process was excellent. From Jim designing the pool that fit our backyard to Jason who supervised the construction process. Jason was always available and gave us weekly updates and kept us informed. The quality of the products and workmanship was excellent. Pools plus was a little more expensive than other pool company quotes but their quality or work and products is the reason why. I would recommend Pools Plus LLC to anyone looking at a pool or spa. Merv Swan Four reasons to consider Pools Plus Pools Plus approach and design is much better than the conventional plaster pool and crawling cleaner system I had in my first pool before I contracted Pools Plus for my next 2 pools. My first pool did have a leading brand cleaner system but it was a constant source of frustration and disappointment. It did work somewhat but it was most often stuck in one corner of the pool 70%+ of the time. It would reverse as designed and then simply run into the same corner within a few minutes. After the first year it would breakdown often and was expensive to repair. When I am in a pool shop for my chemical supplies other customers are often there looking for parts for their cleaners and I know how lucky I am to no longer have to deal with those constant problems. For me there are 4 main reasons to consider Pools Plus and their design and approach each with equal importance. 1. Their PCC 2000 in floor cleaning system is quite amazing how well it performs. I have a lot of trees and this system keeps up with the leaves and pine needles very well and as mentioned, it is very reliable. I don’t miss the numerous problems and constant attention the crawling cleaner systems have. 2. The drain system with the safety side value provides me with added security and comfort knowing that a grandchild or weak swimmer will not get caught in the pressure flow needed for the drain that catches the debris from the in floor cleaning system. 3. The pumps used by Pools Plus are variable speed pumps which saves me in power costs while giving me more options. There are different speeds programmed for each operation such as startup, spa heating, spa blower, waterfall volume etc. This saves on costs over a single speed system. 4. The pool surface is both beautiful and functional. It is much superior to my original plaster pool for longevity, appearance and feel. It feels great and provides more traction when walking. While these 4 features may be offered by other pool builders, Pools Plus experience and exceptional service makes the difference. They are experts in their design and not all builders use the same high quality in floor cleaning systems and equipment. Pools Plus is a top-quality builder. As mentioned my last 2 pools were built by Pools Plus and in both cases my expectations were exceeded. My previous home was sold recently and the Pools Plus pool was a highlight for the buyer. I also rented that home for a year before selling and my tenant often told me how much they loved the pool and found it to be the best they had ever seen. Craig Griffin We contacted several contractors, a few didn’t show. Jim was the one who came out first and revisited several times as I was unavailable for the initial phase. I noted their price as a “B” but I frankly would not have gone with a cheaper company. They might be slightly more expensive, but the value was certainly there (and you get what you pay for). Jim knows his stuff and was willing to go extra when necessary. They were the only one I could find that had the in-floor cleaning which is much better than the hose and crawler. Jason was on top of the construction side and Jim did a nice job of introducing him for the hand-off of responsibilities. Jason was frequently in touch, almost a daily occurrence and we never felt neglected even when the weather or other circumstances slowed things down. (Hint: make sure you spend the time to pick out the tile you want early in the process there can be long lead times) There is obviously a large accumulation of knowledge between both Jim and Jason. They make a great team and I wouldn’t hesitate to recommend them.