Friends… Recently I employed the services of James Burkhart of Pools Plus. James provided outstanding services while he worked on my broken FastLane swim system. We replaced the power unit and got it working. Now I am back swimming and I am thoroughly enjoying the same. He also performed much needed service call on my PCC 2000 cleaning system that was in disrepair. Now my pool is clean again every day. James kept his word on getting the work done on schedule and to my satisfaction.

Description of work: We replaced the complete power unit on Endless Pools Fastlane Swim System, 10-year-old competitor pool. No return calls from builder or any other service companies. Small pool and spa PCC 2000, Pebble sheen Interior Finish, and screen room. We diagnosed and repaired his Paramount PCC 2000 in-floor cleaning system during one of our visits.

There are many great aspects to this project. Jim has extremely strong knowledge about engineering-side pool construction. Jim ensured a well-communicated, smooth and timely building process, his design is truly beautiful, even more impressive considering his deep engineering knowledge. Jim definitely put his best effort on this pool, he checked in almost everyday during construction, gave multiple updates throughout the day at important steps. Another big thumbs-up to most of Jim’s partners: these sub-contractors are awesome! They worked hard and fast while minimizing expected messes; We owe our backyard haven to Jim's experienced design, aesthetic, and practical recommendations - he's a rare breed of expert whose professionalism is apparent from his communication, knowledge, accountability, and high standards.
 

I've previously reviewed Pools Plus to say how pleased I was with the initial pool building process. One of the reasons we choose them was their warranty, and I'm delighted to report that not only did they respond quickly with a recent warranty repair, they also introduced us to a firm we can use for weekly service. Here's what happened. One day earlier this winter the heater turned itself on. Luckily we were home and noticed, and turned it off. Then the next day it turned itself on again. Slightly spooked, we immediately contacted Pool Plus and they scheduled a warranty repair for us. Two working days later, the repairs were complete. Since the repair, we've used the heater several times in late winter, early Spring, and all has been well. Also, although we had been cleaning, brushing the pool ourselves, we learned the repair company services and cleans pools regularly, and is trained on our equipment. Great to know we have a trustworthy pool service available! I continue to be grateful we chose the folks at Pools Plus. We've just passed our one year anniversary --> the pool looks gorgeous and we use it as often as we can.

Description of work: Great warranty service

Pools Plus installed our pool in 2015 and the service and reliability continues to shine. They are helpful with information and quick to respond to our calls or emails. Anytime Pools Plus initiates a warranty claim, Pentair (pool equipment company) addresses the issue promptly. Not one nightmare experience! Our home flooded due to Harvey and Pools Plus cleaned up and restored the pool's finish as soon as they could get to our backyard. If only we could have lived in our pool after the flood! Our home was a disaster but the pool looked immaculate. I can't thank this honest, dependable company enough for the continued great customer service (even 3 years later).

Description of work: New pool with spa and Shade arbor, Pool restored after Hurricane Harvey